01 Where We Deliver
International shipping is available to European Union member states. Other supported destinations, where available, are shown during checkout.
02 Delivery Stages
1. Processing1–3 business days
2. Dispatchwithin 3 business days
3. Transit7–15 business days after dispatch
4. DeliveryFinal handover by the carrier
The transit period shown is an estimate and is not a guaranteed arrival date.
03 Processing and Dispatch
Orders are generally processed within 1–3 business days.
Orders are dispatched within 3 business days.
04 Carriers and Shipment Tracking
Orders may be carried by DHL, UPS, FedEx, USPS or YunExpress. The carrier used for an individual order may depend on the destination, shipping route and operational arrangements.
All orders include shipment tracking. Tracking information is shared after dispatch once carrier data becomes available.
05 Shipping Fees and Free Delivery
The standard shipping charge is 6$ when the order does not reach the free-shipping threshold.
Orders reaching 50 receive free standard shipping.
06 Estimated Transit and Delays
Transit estimates may vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control.
These factors do not remove any mandatory legal responsibility that applies to the merchant.
07 Delivery Address Accuracy and Changes
Please review the delivery address carefully before completing your order.
You may request an address change before dispatch by contacting support@tissvyn.com. After dispatch, changes are not guaranteed and may depend on carrier procedures.
08 International Shipping and Customs
Prices shown on the website include the applicable tax under the website pricing configuration.
For international orders, destination-country customs duty, import charges and customs handling charges are the customer’s responsibility where applicable, unless mandatory law requires otherwise.
Tax included in the product price does not mean that every possible import duty or customs charge is prepaid.
09 Delayed and Lost Shipments
Contact our support team if a parcel has not arrived within a reasonable period or appears lost.
We will review the tracking information and investigate the shipment with the relevant carrier.
We may request reasonable delivery information where necessary for the investigation.
If the parcel is confirmed lost, we will offer an appropriate resolution of reshipment or refund.
10 Shipping Support
For delivery, tracking or address-change assistance, contact support@tissvyn.com.