01 Transaction Currency
Transactions are processed in $. If your payment account uses another currency, your bank or card issuer may apply its own exchange rate or cross-border charges.
02 Accepted Card Payments
03 Payment Processing
Card transactions are processed through Stripe. The payment methods displayed on the Payment or Checkout page are the methods available for that transaction.
Additional payment options may be available where displayed on the Payment or Checkout page.
04 Authorisation and Declined Payments
A payment may require authorisation from your card issuer or payment provider. A transaction may be declined because of issuer rules, insufficient funds, security checks, incorrect payment details or other provider controls.
If a payment is declined, check the information entered and contact your bank or card issuer where necessary.
05 Payment Security
Payments are handled through protected checkout processes provided by Stripe and other checkout components where applicable.
For your protection, do not send a full card number, CVV, CVC, PIN or security code by ordinary customer-service email.
06 Payment Disputes and Chargebacks
If you believe a charge is incorrect, duplicated, unauthorised or otherwise needs to be disputed, contact support@tissvyn.com as soon as reasonably possible with your order number and a description of the issue.
We will examine the relevant order and payment records and may request reasonable information needed to investigate. Where a dispute or chargeback has already been opened with your card issuer, processing may also depend on the issuer’s or payment provider’s procedures.
Contacting customer support does not limit any right you may have to raise a payment dispute with your bank, card issuer or other competent provider under applicable rules.
07 Prices, Taxes and Charges
Prices shown on the website include applicable tax according to the website’s pricing configuration. This does not mean that all customs or import charges for every destination are prepaid.
08 Refund Payment Method
Approved refunds are generally issued to the original payment method. Our target for processing approved refunds is within 7 business days after return review, subject to any mandatory statutory refund deadline.
09 Payment Support
Support may ask for order references or limited transaction details needed to identify a payment. Never email full card credentials or security codes.