01 Shipping & Tracking
Where do you ship?
International shipping is available to European Union member states. Other supported destinations, where available, are shown during checkout.
How long does shipping take?
Estimated transit time is 7–15 business days after dispatch. This is an estimate, not a guaranteed arrival date.
Do orders include tracking?
All orders include shipment tracking. Tracking is provided after dispatch once carrier data becomes available.
What does standard shipping cost?
The standard shipping charge is 6$. Orders meeting 50 receive free standard shipping.
02 Orders, Cancellation & Address Changes
How long does order processing take?
Orders are generally processed within 1–3 business days, and dispatch takes place within 3 business days.
Can I cancel an order?
You may request cancellation before dispatch by contacting support@tissvyn.com. Once an order has been dispatched, cancellation cannot be guaranteed.
Can I change the delivery address?
A delivery address change may be requested before dispatch. After dispatch, changes are not guaranteed and may depend on the carrier.
03 Returns & Return Costs
How long do I have to request a return?
For eligible standard returns, please contact us within 14 calendar days after receipt. For return assistance, contact support@tissvyn.com before sending anything back.
What is the 48-hour return notice?
If possible, please contact us within 48 hours after discovering a return issue so we can begin support promptly. This service guideline does not replace or shorten the 14-day return request window or any mandatory statutory rights.
Who pays return shipping?
For standard change-of-mind returns, return shipping is paid by the customer. For damaged, defective, incorrect or incomplete items, the merchant covers applicable return shipping.
Is there a restocking fee?
No restocking fee is charged.
04 Refund Timing & Method
How long do approved refunds take?
Our target for processing approved refunds is within 7 business days after return review. This does not extend or replace any mandatory statutory refund deadline.
How are refunds issued?
Approved refunds are generally issued to the original payment method. Banks and payment providers may require additional time to display the funds.
05 Exchange Options
Do you support exchanges?
Yes, direct exchanges are supported.
Who pays exchange shipping?
For non-defective exchanges, the customer pays both return shipping and replacement-item shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays applicable return and replacement shipping.
06 Payment Methods & Currency
Which payment methods are accepted?
Payments are handled through Stripe. Primary card methods are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional methods may appear where displayed at checkout.
Which currency is used?
Transactions are processed in $. Your card issuer or bank may apply its own conversion or cross-border charges where applicable.
07 Size Guidance
How should I choose my size?
Use this Size Guide as a general reference for body measurements. Product-specific sizing shown on an individual product page takes priority.
08 Privacy & Payment Security
How is personal data handled?
We process personal data for order fulfilment, support, payment, fraud prevention and other lawful business purposes as described in our Privacy Policy.
Should I email my card details?
No. Do not send a full card number, CVV, CVC, PIN or security code by ordinary customer-service email.
09 Support & Consumer Rights
How can I contact customer support?
For orders, shipping, returns, refunds, exchanges, sizing, payments or general support, contact support@tissvyn.com.
What about EU withdrawal rights?
Where EU distance-selling rules apply, consumers generally have a 14-day statutory right of withdrawal from receipt. Nothing in these policies limits mandatory statutory consumer rights.