{"id":11,"date":"2026-05-19T05:45:59","date_gmt":"2026-05-19T05:45:59","guid":{"rendered":"https:\/\/source.kitsid.com\/bsite\/?page_id=11"},"modified":"2026-11-11T10:06:42","modified_gmt":"2026-11-11T10:06:42","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/tissvyn.com\/bsite\/returns-refunds\/","title":{"rendered":"Returns Refunds"},"content":{"rendered":"<p><title>Returns &amp; Refunds<\/title><\/p>\n<style>\n:root{\n  --theme-primary:;\n  --theme-secondary:;\n  --ink:#17191b;--text:#4b5055;--muted:#7a7f84;--line:#e7e9eb;--soft:#f8f9fa;--soft2:#fbfbfc;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:#fff;color:var(--ink);font-family:Arial,Helvetica,-apple-system,BlinkMacSystemFont,\"Segoe UI\",sans-serif;font-size:16px;line-height:1.72}\nmain{width:min(1040px,calc(100% - 96px));margin:0 auto;padding:40px 0 74px}\n.meta{display:flex;flex-wrap:wrap;gap:7px 28px;margin:0 0 32px;padding:12px 0 14px;border-top:2px solid var(--theme-primary);border-bottom:1px solid var(--line);font-size:13.5px;line-height:1.5;color:var(--muted)}\n.meta span{display:inline-flex;align-items:center;gap:6px}.meta strong{color:var(--ink);font-weight:700}\nsection{position:relative;margin:0;padding:0 0 29px}section+section{padding-top:30px;border-top:1px solid var(--line)}section:last-child{padding-bottom:0}\nh3{display:flex;align-items:baseline;gap:11px;margin:0 0 15px;padding:0;color:var(--ink);font-family:Georgia,\"Times New Roman\",serif;font-size:20px;line-height:1.38;font-weight:700;letter-spacing:-.01em}\nh3 .n{flex:0 0 auto;display:inline-block;min-width:30px;padding:0 0 4px;color:var(--theme-primary);font-family:Arial,Helvetica,sans-serif;font-size:11px;line-height:1.2;font-weight:800;letter-spacing:.08em;border-bottom:2px solid var(--theme-secondary)}\np{margin:0 0 10px;color:var(--text)}p:last-child{margin-bottom:0}strong{color:#111315;font-weight:700}\na{color:var(--theme-primary);text-decoration-thickness:1px;text-underline-offset:3px}a:focus-visible{outline:2px solid var(--theme-secondary);outline-offset:3px;border-radius:2px}\nul,ol{margin:9px 0 12px;padding-left:22px;color:var(--text)}li{margin:4px 0}\n.note{margin:14px 0;padding:12px 15px;background:var(--soft);border-left:3px solid var(--theme-primary);color:var(--text)}\n.box-list{display:grid;grid-template-columns:1fr;gap:9px;margin:14px 0 5px}.box{padding:12px 15px;background:var(--soft2);border:1px solid var(--line);border-left:3px solid var(--theme-primary);border-radius:2px}.box:nth-child(even){background:#fff;border-left-color:var(--theme-secondary)}.box p{margin:0}\n.split{display:grid;grid-template-columns:1fr 1fr;gap:30px}\n.table-wrap{overflow-x:auto;margin:14px 0 5px;border-top:1px solid var(--line);border-bottom:1px solid var(--line)}table{border-collapse:collapse;width:100%;min-width:640px;background:#fff}th,td{padding:11px 13px;text-align:left;vertical-align:top;border-bottom:1px solid var(--line)}th{font-weight:700;color:var(--ink);background:var(--soft)}tbody tr:last-child td{border-bottom:0}tbody tr:nth-child(even) td{background:#fdfdfd}\n.timeline{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:0;margin:17px 0 16px;border-top:1px solid var(--line);border-bottom:1px solid var(--line)}.step{position:relative;min-height:104px;padding:17px 15px 14px 18px;background:#fff;border-right:1px solid var(--line)}.step:last-child{border-right:0}.step:before{content:\"\";position:absolute;left:0;top:17px;width:3px;height:32px;background:var(--theme-primary)}.step:nth-child(even):before{background:var(--theme-secondary)}.step strong{display:block;margin:0 0 5px;font-size:14px;line-height:1.4;color:var(--ink)}.step span{display:block;font-size:14.5px;line-height:1.55;color:var(--text)}\n.faq-item{display:block;margin:0;padding:14px 0;border-bottom:1px solid #eceeef}.faq-item:first-child{padding-top:1px}.faq-item:last-child{padding-bottom:0;border-bottom:0}.faq-q{display:block;margin:0 0 6px;font-weight:700;color:var(--ink);line-height:1.5}.faq-q:before{content:\"Q\";display:inline-flex;align-items:center;justify-content:center;width:19px;height:19px;margin-right:8px;border:1px solid var(--line);border-radius:50%;background:#fff;color:var(--theme-primary);font-size:9.5px;line-height:1;vertical-align:1px}.faq-a{display:block;margin:0;padding:0 0 0 27px;color:var(--text)}\n.cards6{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px 16px;margin:15px 0 18px}.pay-card{min-height:110px;display:flex;align-items:center;justify-content:center;padding:14px;background:#fff;border:1px solid var(--line);border-bottom:3px solid var(--theme-primary);border-radius:3px;box-shadow:0 2px 7px rgba(0,0,0,.015)}.pay-card:nth-child(2n){border-bottom-color:var(--theme-secondary)}.pay-card svg{display:block;width:100%;max-width:225px;height:68px}.small{font-size:14px;color:var(--muted)}\n@media(max-width:800px){main{width:min(100% - 32px,1040px);padding:31px 0 54px}.meta{gap:6px 16px;margin-bottom:25px}section{padding-bottom:23px}section+section{padding-top:24px}h3{font-size:18px}.split{grid-template-columns:1fr;gap:10px}.timeline{grid-template-columns:1fr 1fr}.step:nth-child(2){border-right:0}.step:nth-child(-n+2){border-bottom:1px solid var(--line)}.cards6{grid-template-columns:1fr 1fr;gap:10px}.pay-card{min-height:98px;padding:10px}.pay-card svg{height:61px}.faq-a{padding-left:27px}}\n@media(max-width:480px){main{width:calc(100% - 26px)}.timeline,.cards6{grid-template-columns:1fr}.step{border-right:0;border-bottom:1px solid var(--line)}.step:last-child{border-bottom:0}.faq-a{padding-left:0;margin-top:5px}}\n@media(prefers-reduced-motion:reduce){html{scroll-behavior:auto}}\n<\/style>\n<p><main><\/p>\n<div class=\"meta\"><span><strong>Last Updated:<\/strong> 23 July 2026<\/span><span><strong>Brand:<\/strong> Kits ID<\/span><\/div>\n<section>\n<h3><span class=\"n\">01<\/span> Returns at a Glance<\/h3>\n<p>Eligible standard returns must be requested within <strong>14 calendar days after receipt<\/strong>. There is <strong>no restocking fee<\/strong>.<\/p>\n<p>For prompt return support, please contact us within <strong>48 hours<\/strong> after deciding to return an item or discovering a return-related issue where possible. This 48-hour service guideline does <strong>not reduce<\/strong> the 14-day return request window or any mandatory statutory consumer rights.<\/p>\n<p>Before returning anything, contact <strong>admin@sizesall.us<\/strong> for return instructions.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">02<\/span> EU 14-Day Right of Withdrawal<\/h3>\n<p>Where EU distance-selling rules apply, consumers generally have a <strong>14-day statutory right of withdrawal<\/strong> from receipt without giving a reason.<\/p>\n<p>For a normal statutory withdrawal, the customer may bear return shipping costs if that responsibility was clearly disclosed before purchase.<\/p>\n<p>Where required by law, the standard original delivery cost must be refunded. Any supplementary cost caused by choosing a more expensive delivery option than the least expensive standard method may be non-refundable to the extent permitted by law.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">03<\/span> A. Standard \/ Change-of-Mind Return<\/h3>\n<p>Eligible non-defective returns may include change of mind, no longer wanted, size preference or personal preference.<\/p>\n<p>Items may be required to be <strong>unused, unworn, unwashed, in original condition and with original tags where applicable<\/strong>. These conditions do not remove mandatory rights, including reasonable inspection rights under applicable EU withdrawal law.<\/p>\n<p>For a standard change-of-mind return, the customer is responsible for the return shipping cost.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">04<\/span> B. Damaged, Defective, Incorrect or Incomplete Goods<\/h3>\n<p>If goods are damaged, defective, incorrect or incomplete, contact customer support promptly with reasonable order information.<\/p>\n<p>For merchant-responsibility issues, the merchant pays the <strong>applicable return shipping cost<\/strong>.<\/p>\n<p>Mandatory statutory rights for non-conforming goods remain fully available.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">05<\/span> How to Start a Return<\/h3>\n<div class=\"box-list\">\n<div class=\"box\">\n<p><strong>1. Contact our support team:<\/strong> email admin@sizesall.us to register the return.<\/p>\n<\/div>\n<div class=\"box\">\n<p><strong>2. Receive instructions:<\/strong> customer support will provide the applicable return address and steps.<\/p>\n<\/div>\n<div class=\"box\">\n<p><strong>3. Send the item:<\/strong> follow the instructions and retain reasonable proof of shipment where appropriate.<\/p>\n<\/div>\n<div class=\"box\">\n<p><strong>4. Review and resolution:<\/strong> once received, the return is reviewed and the appropriate refund or exchange process is completed.<\/p>\n<\/div>\n<\/div>\n<p class=\"note\"><strong>Important:<\/strong>  is the registered business address and is <strong>not automatically the return address<\/strong>.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">06<\/span> Exchange Options<\/h3>\n<p><strong>Direct exchanges are supported.<\/strong> For non-defective exchanges, the customer is responsible for both the return shipping cost and the replacement-item shipping cost.<\/p>\n<p>For exchanges caused by damaged, defective, incorrect or incomplete goods, the merchant covers the applicable return and replacement shipping costs.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">07<\/span> Refund Timing &amp; Method<\/h3>\n<p>Our target for processing approved refunds is within <strong>7 business days<\/strong> after the return has been received and reviewed.<\/p>\n<p>This is a merchant processing target only and does not extend, reduce or replace any mandatory statutory refund deadline. For applicable EU withdrawals, we may withhold reimbursement only as permitted by law until the goods are received or evidence of return is provided.<\/p>\n<p>Approved refunds are generally issued to the <strong>original payment method<\/strong>. Your bank, card issuer or payment provider may take additional time to display the funds.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">08<\/span> Returning Goods After Withdrawal Notice<\/h3>\n<p>EU statutory withdrawal is distinct from the store\u2019s ordinary commercial return policy.<\/p>\n<p>After giving withdrawal notice, return the goods in accordance with applicable law and the return instructions supplied by customer support.<\/p>\n<p>Nothing in this policy imposes a shorter statutory period or procedure that would remove a mandatory withdrawal right.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">09<\/span> Return Exceptions, Where Applicable<\/h3>\n<p>If clearly personalised, custom-made or made-to-order goods are offered in the future, they may be excluded from ordinary change-of-mind or statutory withdrawal rights where applicable law permits.<\/p>\n<p>This does not exclude rights relating to defective, damaged, incorrect goods, merchant production errors or other mandatory statutory rights.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">10<\/span> Mandatory Consumer Rights<\/h3>\n<p><strong>Nothing in this policy restricts mandatory statutory consumer rights.<\/strong><\/p>\n<\/section>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refunds Last Updated: Brand: 01 Returns at a Glance Eligible standard returns must be requested within 14 calendar days after receipt. There is no restocking fee. For prompt return support, please contact us within 48 hours after deciding to return an item or discovering a return-related issue where possible. This 48-hour service guideline [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tissvyn.com\/bsite\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tissvyn.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tissvyn.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tissvyn.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tissvyn.com\/bsite\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":2,"href":"https:\/\/tissvyn.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":23758,"href":"https:\/\/tissvyn.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions\/23758"}],"wp:attachment":[{"href":"https:\/\/tissvyn.com\/bsite\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}