{"id":6520,"date":"2020-12-25T10:05:08","date_gmt":"2020-12-25T10:05:08","guid":{"rendered":"https:\/\/demo4.drfuri.com\/razzi\/?page_id=6520"},"modified":"2026-11-11T10:06:41","modified_gmt":"2026-11-11T10:06:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/tissvyn.com\/bsite\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p><title>Frequently Asked Questions<\/title><\/p>\n<style>\n:root{\n  --theme-primary:;\n  --theme-secondary:;\n  --ink:#17191b;--text:#4b5055;--muted:#7a7f84;--line:#e7e9eb;--soft:#f8f9fa;--soft2:#fbfbfc;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:#fff;color:var(--ink);font-family:Arial,Helvetica,-apple-system,BlinkMacSystemFont,\"Segoe UI\",sans-serif;font-size:16px;line-height:1.72}\nmain{width:min(1040px,calc(100% - 96px));margin:0 auto;padding:40px 0 74px}\n.meta{display:flex;flex-wrap:wrap;gap:7px 28px;margin:0 0 32px;padding:12px 0 14px;border-top:2px solid var(--theme-primary);border-bottom:1px solid var(--line);font-size:13.5px;line-height:1.5;color:var(--muted)}\n.meta span{display:inline-flex;align-items:center;gap:6px}.meta strong{color:var(--ink);font-weight:700}\nsection{position:relative;margin:0;padding:0 0 29px}section+section{padding-top:30px;border-top:1px solid var(--line)}section:last-child{padding-bottom:0}\nh3{display:flex;align-items:baseline;gap:11px;margin:0 0 15px;padding:0;color:var(--ink);font-family:Georgia,\"Times New Roman\",serif;font-size:20px;line-height:1.38;font-weight:700;letter-spacing:-.01em}\nh3 .n{flex:0 0 auto;display:inline-block;min-width:30px;padding:0 0 4px;color:var(--theme-primary);font-family:Arial,Helvetica,sans-serif;font-size:11px;line-height:1.2;font-weight:800;letter-spacing:.08em;border-bottom:2px solid var(--theme-secondary)}\np{margin:0 0 10px;color:var(--text)}p:last-child{margin-bottom:0}strong{color:#111315;font-weight:700}\na{color:var(--theme-primary);text-decoration-thickness:1px;text-underline-offset:3px}a:focus-visible{outline:2px solid var(--theme-secondary);outline-offset:3px;border-radius:2px}\nul,ol{margin:9px 0 12px;padding-left:22px;color:var(--text)}li{margin:4px 0}\n.note{margin:14px 0;padding:12px 15px;background:var(--soft);border-left:3px solid var(--theme-primary);color:var(--text)}\n.box-list{display:grid;grid-template-columns:1fr;gap:9px;margin:14px 0 5px}.box{padding:12px 15px;background:var(--soft2);border:1px solid var(--line);border-left:3px solid var(--theme-primary);border-radius:2px}.box:nth-child(even){background:#fff;border-left-color:var(--theme-secondary)}.box p{margin:0}\n.split{display:grid;grid-template-columns:1fr 1fr;gap:30px}\n.table-wrap{overflow-x:auto;margin:14px 0 5px;border-top:1px solid var(--line);border-bottom:1px solid var(--line)}table{border-collapse:collapse;width:100%;min-width:640px;background:#fff}th,td{padding:11px 13px;text-align:left;vertical-align:top;border-bottom:1px solid var(--line)}th{font-weight:700;color:var(--ink);background:var(--soft)}tbody tr:last-child td{border-bottom:0}tbody tr:nth-child(even) td{background:#fdfdfd}\n.timeline{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:0;margin:17px 0 16px;border-top:1px solid var(--line);border-bottom:1px solid var(--line)}.step{position:relative;min-height:104px;padding:17px 15px 14px 18px;background:#fff;border-right:1px solid var(--line)}.step:last-child{border-right:0}.step:before{content:\"\";position:absolute;left:0;top:17px;width:3px;height:32px;background:var(--theme-primary)}.step:nth-child(even):before{background:var(--theme-secondary)}.step strong{display:block;margin:0 0 5px;font-size:14px;line-height:1.4;color:var(--ink)}.step span{display:block;font-size:14.5px;line-height:1.55;color:var(--text)}\n.faq-item{display:block;margin:0;padding:14px 0;border-bottom:1px solid #eceeef}.faq-item:first-child{padding-top:1px}.faq-item:last-child{padding-bottom:0;border-bottom:0}.faq-q{display:block;margin:0 0 6px;font-weight:700;color:var(--ink);line-height:1.5}.faq-q:before{content:\"Q\";display:inline-flex;align-items:center;justify-content:center;width:19px;height:19px;margin-right:8px;border:1px solid var(--line);border-radius:50%;background:#fff;color:var(--theme-primary);font-size:9.5px;line-height:1;vertical-align:1px}.faq-a{display:block;margin:0;padding:0 0 0 27px;color:var(--text)}\n.cards6{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px 16px;margin:15px 0 18px}.pay-card{min-height:110px;display:flex;align-items:center;justify-content:center;padding:14px;background:#fff;border:1px solid var(--line);border-bottom:3px solid var(--theme-primary);border-radius:3px;box-shadow:0 2px 7px rgba(0,0,0,.015)}.pay-card:nth-child(2n){border-bottom-color:var(--theme-secondary)}.pay-card svg{display:block;width:100%;max-width:225px;height:68px}.small{font-size:14px;color:var(--muted)}\n@media(max-width:800px){main{width:min(100% - 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Other supported destinations, where available, are shown during checkout.<\/p>\n<\/div>\n<div class=\"faq-item\">\n<div class=\"faq-q\">How long does shipping take?<\/div>\n<p class=\"faq-a\">Estimated transit time is <strong>7\u201315 business days after dispatch<\/strong>. This is an estimate, not a guaranteed arrival date.<\/p>\n<\/div>\n<div class=\"faq-item\">\n<div class=\"faq-q\">Do orders include tracking?<\/div>\n<p class=\"faq-a\"><strong>All orders include shipment tracking.<\/strong> Tracking is provided after dispatch once carrier data becomes available.<\/p>\n<\/div>\n<div class=\"faq-item\">\n<div class=\"faq-q\">What does standard shipping cost?<\/div>\n<p class=\"faq-a\">The standard shipping charge is <strong>6$<\/strong>. Orders meeting <strong>50<\/strong> receive free standard shipping.<\/p>\n<\/div>\n<\/section>\n<section>\n<h3><span class=\"n\">02<\/span> Orders, Cancellation &amp; Address Changes<\/h3>\n<div class=\"faq-item\">\n<div class=\"faq-q\">How long does order processing take?<\/div>\n<p class=\"faq-a\">Orders are generally processed within <strong>1\u20133 business days<\/strong>, and dispatch takes place <strong>within 3 business days<\/strong>.<\/p>\n<\/div>\n<div class=\"faq-item\">\n<div class=\"faq-q\">Can I cancel an order?<\/div>\n<p class=\"faq-a\">You may request cancellation <strong>before dispatch<\/strong> by contacting admin@sizesall.us. Once an order has been dispatched, cancellation cannot be guaranteed.<\/p>\n<\/div>\n<div class=\"faq-item\">\n<div class=\"faq-q\">Can I change the delivery address?<\/div>\n<p class=\"faq-a\">A delivery address change may be requested <strong>before dispatch<\/strong>. After dispatch, changes are not guaranteed and may depend on the carrier.<\/p>\n<\/div>\n<\/section>\n<section>\n<h3><span class=\"n\">03<\/span> Returns &amp; Return Costs<\/h3>\n<div class=\"faq-item\">\n<div class=\"faq-q\">How long do I have to request a return?<\/div>\n<p class=\"faq-a\">For eligible standard returns, please contact us within <strong>14 calendar days after receipt<\/strong>. For return assistance, contact admin@sizesall.us before sending anything back.<\/p>\n<\/div>\n<div class=\"faq-item\">\n<div class=\"faq-q\">What is the 48-hour return notice?<\/div>\n<p class=\"faq-a\">If possible, please contact us within <strong>48 hours<\/strong> after discovering a return issue so we can begin support promptly. This service guideline does <strong>not replace or shorten<\/strong> the 14-day return request window or any mandatory statutory rights.<\/p>\n<\/div>\n<div class=\"faq-item\">\n<div class=\"faq-q\">Who pays return shipping?<\/div>\n<p class=\"faq-a\">For standard change-of-mind returns, return shipping is paid by the customer. For damaged, defective, incorrect or incomplete items, the merchant covers applicable return shipping.<\/p>\n<\/div>\n<div class=\"faq-item\">\n<div class=\"faq-q\">Is there a restocking fee?<\/div>\n<p class=\"faq-a\"><strong>No restocking fee<\/strong> is charged.<\/p>\n<\/div>\n<\/section>\n<section>\n<h3><span class=\"n\">04<\/span> Refund Timing &amp; Method<\/h3>\n<div class=\"faq-item\">\n<div class=\"faq-q\">How long do approved refunds take?<\/div>\n<p class=\"faq-a\">Our target for processing approved refunds is within <strong>7 business days<\/strong> after return review. This does not extend or replace any mandatory statutory refund deadline.<\/p>\n<\/div>\n<div class=\"faq-item\">\n<div class=\"faq-q\">How are refunds issued?<\/div>\n<p class=\"faq-a\">Approved refunds are generally issued to the <strong>original payment method<\/strong>. Banks and payment providers may require additional time to display the funds.<\/p>\n<\/div>\n<\/section>\n<section>\n<h3><span class=\"n\">05<\/span> Exchange Options<\/h3>\n<div class=\"faq-item\">\n<div class=\"faq-q\">Do you support exchanges?<\/div>\n<p class=\"faq-a\"><strong>Yes, direct exchanges are supported.<\/strong><\/p>\n<\/div>\n<div class=\"faq-item\">\n<div class=\"faq-q\">Who pays exchange shipping?<\/div>\n<p class=\"faq-a\">For non-defective exchanges, the customer pays both return shipping and replacement-item shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays applicable return and replacement shipping.<\/p>\n<\/div>\n<\/section>\n<section>\n<h3><span class=\"n\">06<\/span> Payment Methods &amp; Currency<\/h3>\n<div class=\"faq-item\">\n<div class=\"faq-q\">Which payment methods are accepted?<\/div>\n<p class=\"faq-a\">Payments are handled through <strong>Stripe<\/strong>. Primary card methods are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional methods may appear where displayed at checkout.<\/p>\n<\/div>\n<div class=\"faq-item\">\n<div class=\"faq-q\">Which currency is used?<\/div>\n<p class=\"faq-a\">Transactions are processed in <strong>$<\/strong>. Your card issuer or bank may apply its own conversion or cross-border charges where applicable.<\/p>\n<\/div>\n<\/section>\n<section>\n<h3><span class=\"n\">07<\/span> Size Guidance<\/h3>\n<div class=\"faq-item\">\n<div class=\"faq-q\">How should I choose my size?<\/div>\n<p class=\"faq-a\">Use this Size Guide as a general reference for body measurements. <strong>Product-specific sizing shown on an individual product page takes priority.<\/strong><\/p>\n<\/div>\n<\/section>\n<section>\n<h3><span class=\"n\">08<\/span> Privacy &amp; Payment Security<\/h3>\n<div class=\"faq-item\">\n<div class=\"faq-q\">How is personal data handled?<\/div>\n<p class=\"faq-a\">We process personal data for order fulfilment, support, payment, fraud prevention and other lawful business purposes as described in our Privacy Policy.<\/p>\n<\/div>\n<div class=\"faq-item\">\n<div class=\"faq-q\">Should I email my card details?<\/div>\n<p class=\"faq-a\"><strong>No.<\/strong> Do not send a full card number, CVV, CVC, PIN or security code by ordinary customer-service email.<\/p>\n<\/div>\n<\/section>\n<section>\n<h3><span class=\"n\">09<\/span> Support &amp; Consumer Rights<\/h3>\n<div class=\"faq-item\">\n<div class=\"faq-q\">How can I contact customer support?<\/div>\n<p class=\"faq-a\">For orders, shipping, returns, refunds, exchanges, sizing, payments or general support, contact <strong>admin@sizesall.us<\/strong>.<\/p>\n<\/div>\n<div class=\"faq-item\">\n<div class=\"faq-q\">What about EU withdrawal rights?<\/div>\n<p class=\"faq-a\">Where EU distance-selling rules apply, consumers generally have a <strong>14-day statutory right of withdrawal<\/strong> from receipt. Nothing in these policies limits mandatory statutory consumer rights.<\/p>\n<\/div>\n<\/section>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Last Updated: Brand: 01 Shipping &amp; Tracking Where do you ship? International shipping is available to European Union member states. Other supported destinations, where available, are shown during checkout. How long does shipping take? Estimated transit time is 7\u201315 business days after dispatch. This is an estimate, not a guaranteed arrival date. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6520","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tissvyn.com\/bsite\/wp-json\/wp\/v2\/pages\/6520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tissvyn.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tissvyn.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tissvyn.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tissvyn.com\/bsite\/wp-json\/wp\/v2\/comments?post=6520"}],"version-history":[{"count":2,"href":"https:\/\/tissvyn.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions"}],"predecessor-version":[{"id":23755,"href":"https:\/\/tissvyn.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions\/23755"}],"wp:attachment":[{"href":"https:\/\/tissvyn.com\/bsite\/wp-json\/wp\/v2\/media?parent=6520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}